Voice Mail, computerized system for delivery and reception of telephone messages. Voice mail enables telephone callers to leave messages when the person they are calling does not answer the telephone. Voice mail converts these audio messages to digital data and stores them on computer hard disks. The messages can then be accessed and listened to at a later time. Large companies often store voice mail on their own computer systems. Voice mail offers several features, including a menu of options and services available to callers.
Properly organized voice mail can make communication and access to information more efficient and less expensive than it would be if an employee or answering service handled the call. In a fast-paced business environment where customer service is important, voice mail provides quick and convenient access to messages. Voice mail also functions while the called party is using the telephone line, thereby eliminating busy signals and the interruption of phone calls. Users can access messages from any telephone, making it possible to respond to calls sooner.
Microsoft® Encarta® Encyclopedia 2003. © 1993-2002 Microsoft Corporation. All rights reserved.
Properly organized voice mail can make communication and access to information more efficient and less expensive than it would be if an employee or answering service handled the call. In a fast-paced business environment where customer service is important, voice mail provides quick and convenient access to messages. Voice mail also functions while the called party is using the telephone line, thereby eliminating busy signals and the interruption of phone calls. Users can access messages from any telephone, making it possible to respond to calls sooner.
Microsoft® Encarta® Encyclopedia 2003. © 1993-2002 Microsoft Corporation. All rights reserved.
